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09:00 - 22:00
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FAQ Ski slope

Frequently asked questions

See below for an overview of all Frequently Asked Questions. Is your question not there? Then please contact us on +31 (0)85 90 20 606.

Ski slope / Ski passes


For skiing and snowboarding independently, you need to reserve a time slot online. Rental equipment is optional and can be booked in the ticket shop. There is always sufficient material in stock, as there is always plenty in supply. 


You can easily make a change to your visit date or time slot via our webshop or via the link in your booking confirmation. You can do this up to one hour before your original timeslot. We charge a surcharge of € 2.75 per ski pass. Keep your booking number and e-mail address of your order at hand. Need help? You can find an extensive step-by-step plan here.

NB! Changing your visit date and/or timeslot is only possible for your entire order. Do you want to change individual passes? Please contact us, at least 60 minutes prior your visit.

No date changes can be made for tickets that have expired, been cancelled or had a refund.

What is the validity of my ski pass?

Our ski passes are date- and time-based. Below is an overview of the validity per type of ski pass:

  • Tickets purchased through external partners are valid until specified date (see promotional terms and conditions)
  • Tickets purchased at the SnowWorld ticket office are only valid on the day of purchase.
  • Tickets purchased online via snowworld.com, with a pre-selected date and time slot, are only valid on the chosen date and time slot. Are you unable to attend? Then use our date-change module in the ticketshop, for a fee.
  • All tickets come with 5 minutes of free overtime as standard, after which the rate of €0.35 per minute applies.
Is equipment included when you purchase a ticket?

No, you can add the preferred equipment to your order during the booking process.

I forgot to add equipment to my order

You can make an extra booking in the ticket shop for equipment only. Select the option “Rental equipment”.

Does the time on my ski pass continue to run when I leave the slopes?

Your ski pass timer always stops when you leave the slope within the allotted time. The timer continues on your return to the slope. So you can feel free to leave the slope without the time on your ski pass running out.

Can I also snowboard at SnowWorld?

Of course, you can use your own snowboard or hire one from us.

Can I accompany someone on the pistes?

You are only allowed on the slope with a valid ski pass. If you want to be there with your children, partner, family or friends, you must have a ski pass. You can of course watch the slope from our atmospheric piste restaurant. In the meantime, you can enjoy a sandwich, mug of soup, snack or a warm meal. But there's coffee, hot chocolate and apple strudel there ready for you too!

Which sizes of rental equipment do you have available?

Sizes ski and snowboard material

Ski shoes Size 25 to 52
Snowboard shoes Size 24 to 50
Kids clothing Size 98 to 164
Adult clothing Size XS to XXL
Do you have enough equipment in stock?

We always have enough equipment in store!

Is a helmet compulsory?

SnowWorld enforces a helmet compulsory at all facilities. All guests entering the slopes are required to wear a helmet. Not in possession of a helmet? SnowWorld will provide a SINNER helmet free of charge.

Lessons and courses

I booked a lesson and want to change the date

To have your lesson moved, you will need to fill out the form on this page. Select the topic “I have booked a lesson and want to move it”, fill out the form, and our ski school will contact you as soon as possible.

I booked a lesson and want to cancel

We recommend that you cancel your booked lesson at least 24 hours in advance. If you cancel at least 24 hours before the start of the lesson, we offer you the following options:  

  1. The lesson will be rescheduled to another date and time (subject to availability).
  2. An online credit will be created for you that remains valid for a year at the latest and can be used at our locations in the Netherlands and Belgium.
  3. Finally, a refund of the entire purchase amount can be chosen. 

If a cancellation is made within 24 hours before the start of the lesson, the above options are cancelled. In this case, we offer a refund of 50% of the purchase amount regardless of the reason for cancellation. 

If we are not notified of the cancellation in writing before the lessons starts, all possibilities for compensation expire.

I have credit for a lesson or course, how can I use it?

The credit for our lessons and courses can be redeemed on this website. Need help? You can find an extensive step-by-step plan here.

What happens when I miss a lesson?

You can book a catch-up lesson for a reduced price, or use your ski pass for free skiing.

Can you take a private lesson with more people?

Yes, up to 4 people can participate in one lesson. Our advice is to book this lesson with participants of the same level and age group.

Can I get both ski- and snowboard lessons in one lesson?

Unfortunately, this is not possible, for each lesson you will have to choose between skiing or snowboarding. If you want to learn both, you will need to book separate lessons.

Practical information

How can I pay on location?

You can only pay with card at our location. Cash is unfortunately not accepted.

What clothes do I need to wear?

It is -5°C on the slopes at SnowWorld. It is advisable to wear warm clothing and gloves are compulsory. A helmet is compulsory.

You can hire a ski suit and helmet from us and gloves are available to buy.

Are there lockers available?

There are always plenty of lockers available so you can store your things. It costs € 2,50 each time you use the lockers.

Are dogs welcome?

Dogs are welcome at SnowWorld when accompanied and on a lead. Dogs are not allowed on the slopes.

Can spectators also come and watch?

Spectators can watch from the piste restaurant and the Bierstube, from there you can see what is happening on the slopes.

Slope 1

Blue slope

140 meters

Slope 2

Blue slope

140 meters

The status of the fun park

Slope 3

Red slope

300 meters

Steepest indoor slope of Europe!

Kids' world

Green slope

30 meters

For the little ones.

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Snow conditions
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Opening hours
Snowworld Zoetermeer
Monday 09:00 - 22:00
Tuesday 09:00 - 22:00
Wednesday 09:00 - 22:00
Thursday 09:00 - 22:00
Friday 09:00 - 22:00
Saturday 09:00 - 22:00
Sunday 09:00 - 22:00
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