FAQ Ski slope

For skiing and snowboarding independently, you need to reserve a time slot online. Rental equipment is optional and can be booked in the ticket shop. There is always sufficient material in stock, as there is always plenty in supply. 

You can easily make a change to your visit date or time slot via our webshop or via the link in your booking confirmation. You can do this up to one hour before your original timeslot. We charge a surcharge of € 2.75 per ski pass. Keep your booking number and e-mail address of your order at hand. Need help? You can find an extensive step-by-step plan here.

NB! Changing your visit date and/or timeslot is only possible for your entire order. Do you want to change individual passes? Please contact us, at least 60 minutes prior your visit.

No date changes can be made for tickets that have expired, been cancelled or had a refund.

Our ski passes are date- and time-based. Below is an overview of the validity per type of ski pass:

• Tickets purchased through external partners are valid until specified date (see promotional terms and conditions)
• Tickets purchased at the SnowWorld ticket office are only valid on the day of purchase.
• Tickets purchased online via snowworld.com, with a pre-selected date and time slot, are only valid on the chosen date and time slot. Are you unable to attend? Then use our date-change module in the ticketshop, for a fee.
• All tickets come with 5 minutes of free overtime as standard, after which the rate of €0.35 per minute applies.

No, you can add the preferred equipment to your order during the booking process.

You can make an extra booking in the ticket shop for equipment only. Select the option “Rental equipment”.

Your ski pass timer always stops when you leave the slope within the allotted time. The timer continues on your return to the slope. So you can feel free to leave the slope without the time on your ski pass running out.

Of course, you can use your own snowboard or hire one from us.

You are only allowed on the slope with a valid ski pass. If you want to be there with your children, partner, family or friends, you must have a ski pass. You can of course watch the slope from our atmospheric piste restaurant. In the meantime, you can enjoy a sandwich, mug of soup, snack or a warm meal. But there's coffee, hot chocolate and apple strudel there ready for you too!

Sizes ski and snowboard material

We always have enough equipment in store!

SnowWorld enforces a helmet compulsory at all facilities. All guests entering the slopes are required to wear a helmet. Not in possession of a helmet? SnowWorld will provide a SINNER helmet free of charge.

To have your lesson moved, you will need to fill out the form on this page. Select the topic “I have booked a lesson and want to move it”, fill out the form, and our ski school will contact you as soon as possible.

We recommend that you cancel your booked lesson at least 24 hours in advance. If you cancel at least 24 hours before the start of the lesson, we offer you the following options:  

1. The lesson will be rescheduled to another date and time (subject to availability).
2. An online credit will be created for you that remains valid for a year at the latest and can be used at our locations in the Netherlands and Belgium.
3. Finally, a refund of the entire purchase amount can be chosen. 

If a cancellation is made within 24 hours before the start of the lesson, the above options are cancelled. In this case, we offer a refund of 50% of the purchase amount regardless of the reason for cancellation. 

If we are not notified of the cancellation in writing before the lessons starts, all possibilities for compensation expire.

To use a credit for tickets, contact our customer service. Please do so by phone/e-mail. 

The credit for our lessons and courses can be redeemed on this website. Need help? You can find an extensive step-by-step plan here.

Can't attend one of your course lessons? Please let us know in advance. In that case, you have two options:

1. Make-up lesson with a private instructor
You can book a make-up lesson to stay on track with your course. This lesson costs €39.95.
It is a one-on-one session and must take place before the next scheduled course lesson.
Did you miss the final lesson? Then you may take the make-up lesson within 14 days of the original lesson date.
Please note: make-up lessons are subject to availability.

2. Free skiing with your ski pass
Instead of a make-up lesson, you may also choose to ski freely using your ski pass.
This must happen before the next course lesson, or – if you missed the last lesson – within 14 days of that lesson.
Please let us know by email or phone which date you'd like to use this option, so we can schedule it accordingly.

Important:
If you don’t inform us in time of your absence, both options expire.

Yes, up to 4 people can participate in one lesson. Our advice is to book this lesson with participants of the same level and age group.

Unfortunately, this is not possible, for each lesson you will have to choose between skiing or snowboarding. If you want to learn both, you will need to book separate lessons.

You can only pay with card at our location. Cash is unfortunately not accepted.

It is -5°C on the slopes at SnowWorld. It is advisable to wear warm clothing and gloves are compulsory. A helmet is compulsory.

You can hire a ski suit and helmet from us and gloves are available to buy.

There are always plenty of lockers available so you can store your things. It costs € 2,50 each time you use the lockers.

Dogs are welcome at SnowWorld when accompanied and on a lead. Dogs are not allowed on the slopes.

Spectators can watch from the piste restaurant and the Bierstube, from there you can see what is happening on the slopes.