Frequently asked questions

For skiing and snowboarding independently, you need to reserve a time slot online. Rental equipment is optional and can be booked in the ticket shop. There is always sufficient material in stock, as there is always plenty in supply. You can come here 365 days a year.

Tubegliding is only available for groups/children's parties (by reservation). Sledding is not permitted, and for safety reasons it is not allowed to bring your own sled.

You can easily make a change to your visit date or time slot via our webshop or via the link in your booking confirmation. You can do this up to one hour before your original timeslot. We charge a surcharge of € 2.75 per ski pass. Keep your booking number and e-mail address of your order at hand. Need help? You can find an extensive step-by-step plan here.

NB! Changing your visit date and/or timeslot is only possible for your entire order. Do you want to change individual passes? Please contact us, at least 60 minutes prior your visit.

No date changes can be made for tickets that have expired, been cancelled or had a refund.

Our ski passes are date- and time-based. Below is an overview of the validity per type of ski pass:

• Tickets purchased through external partners are valid until specified date (see promotional terms and conditions)
• Tickets purchased at the SnowWorld ticket office are only valid on the day of purchase.
• Tickets purchased online via snowworld.com, with a pre-selected date and time slot, are only valid on the chosen date and time slot. Unable to attend? Then please use our date-change module in the ticketshop for a fee.
• By default, all tickets are subject to 5 minutes of free overtime, after which the rate of €0.35 per minute applies.

No, you can add the preferred equipment to your order during the booking process.

You can easily make an additional booking for equipment only in the ticket shop. To do so, select the ‘Rental equipment’ option.

Your ski pass timer always stops when you leave the slope within the allotted time. The timer continues on your return to the slope. So you can feel free to leave the slope without the time on your ski pass running out.

You certainly can, you can use your own snowboard or rent one from us.

You can only enter the slopes with a valid ski pass. If you want to come with your children, partner, family or friends, you must have a ski pass yourself. Of course, you can also watch the slopes from our atmospheric piste restaurant. Meanwhile, you can enjoy a sandwich, a cup of soup, a snack or a hot meal. But the coffee, hot chocolate and apple strudel are also waiting for you!

Yes, every SnowWorld branch has equipment in stock. Want to be sure of the first lift up? Then order your equipment together with your ticket in the ticket shop now!

SnowWorld operates a helmet requirement at all its sites. All guests entering the slopes are required to wear a helmet. Not in possession of a helmet? SnowWorld will provide a SINNER helmet free of charge.

To have a lesson rescheduled, please fill in the form on this page. Choose the subject ‘I have booked a lesson and would like to move it’, enter your details, and our ski school will contact you as soon as possible.

We recommend that you cancel your booked lesson at least 24 hours in advance. If you cancel at least 24 hours before the start of the lesson, we offer you the following options:  

1. The lesson will be rescheduled to another date and time (subject to availability).
2. An online credit will be created for you that remains valid for a year at the latest and can be used at our locations in the Netherlands and Belgium.
3. Finally, a refund of the entire purchase amount can be chosen. 

If a cancellation is made within 24 hours before the start of the lesson, the above options are cancelled. In this case, we offer a refund of 50% of the purchase amount regardless of the reason for cancellation. 

If we are not notified of the cancellation in writing before the lessons starts, all possibilities for compensation expire.

To use a credit for tickets, contact our customer service. Please do so by phone/e-mail. 

The credit for our lessons and courses can be redeemed on this website. Need help? You can find an extensive step-by-step plan here.

You can book a catch-up lesson at a reduced rate, or enter the course freely with your ski pass. 

Please note: This catch-up lesson can only be scheduled if you have cancelled before the lesson starts, and is always subject to availability. The catch-up lesson must take place before the next course lesson.

Yes, up to 4 people can participate in one lesson. Our advice is to book this lesson with participants of the same level and age group.

Unfortunately, this is not possible, for each lesson you will have to choose between skiing or snowboarding. If you want to learn both, you will need to book separate lessons.

You can only pay with card at our location. Cash is unfortunately not accepted.

The temperature is -5°C on the slopes at SnowWorld. Warm clothing is recommended and gloves are compulsory. A helmet is compulsory.

You can hire a ski suit and helmet here, and purchase gloves.

There are always enough lockers available to store your things. You pay €2.50 a time*.

*Our lockers can only be rented by contactless payment via your bank card or credit card, it is not possible to pay cash.

Dogs are welcome at SnowWorld, provided they are accompanied and on a leash. Dogs are not allowed on the pistes.