Privacy Policy
SnowWorld Privacy Statement
This Privacy Statement applies to all services provided by SnowWorld and its subsidiaries, including our websites (including our online shops), mailings and promotions. We will treat the data you provide to SnowWorld confidentially and in accordance with the General Data Protection Regulation (GDPR).
1. Data Controller
The data controller responsible for the processing of personal data is SnowWorld Leisure N.V., Buytenparklaan 30, 2717AX Zoetermeer, registered with the Dutch Commercial Register under number 27251497.
2. Purposes of Processing
We process personal data to provide our services in the fields of indoor skiing, fitness, health (SnowWorld Healthclub), climbing parks, the fun park, IceKart, Indoor Skydive and leisure activities (SnowWorld Hotels and events such as children's parties, bachelor and bachelorette parties, and Kidscamps).
We also process your data when you visit our website (www.snowworld.com) and make purchases through our online shops.
In addition, we process personal data in connection with our business operations, including the recruitment and selection of staff, administration, security, management of IT systems, compliance with legal obligations, archiving, payment processing, and the handling of requests, complaints and disputes.
Furthermore, we process personal data for marketing and communication purposes, including managing our websites and sending email newsletters, promotional offers and competition-related communications.
Finally, we process personal data for statistical and analytical purposes, including the preparation of management information.
3. Legal Bases for Processing
The legal bases for processing are entering into and performing the agreements we conclude with you, complying with legal obligations, and pursuing our legitimate interests and those of our customers and third parties, such as enabling us to offer and promote our services.
We ask for your consent before sending our email newsletter, making personalised offers, and placing cookies and web beacons. You may withdraw your consent at any time.
If you are under the age of 16, you must first obtain consent from one of your parents or a legal guardian. We therefore ask you not to provide us with any personal data unless you have obtained this consent.
4. Categories of Personal Data
Where necessary for the purposes mentioned above, SnowWorld may process the following categories of personal data about you.
Website
When you visit our website, we may process the following data:
Information about your internet browser, operating system, internet service provider, the device you use and an estimate of your location.
Information about your visits to and purchases from the website.
If you are logged in: your account details, such as your name, place of residence and email address.
Cookies (see section 7 below).
SnowWorld uses this information to ensure that the website functions properly and that you can use it optimally. It also enables us to tailor the website to your preferences.
SnowWorld Account / My SnowWorld
To book lessons, courses and other services from SnowWorld, including Kidscamps, you must create an account on our website.
If you have a My SnowWorld account, we may process the following personal data:
Your name.
Address details.
Email address.
Telephone number.
Date of birth.
Passport-style photograph.
Transaction-related information, such as purchases and reservations.
When creating your account, providing your name, email address, telephone number, date of birth and postcode is mandatory.
We need your name and email address to contact you and register the account in your name. We use your telephone number solely to notify you by phone of last-minute changes to the service you have booked.
By entering your date of birth, we can show you the appropriate services when you book a lesson. This helps prevent you from making a booking for the wrong age category. Your postcode is necessary to distinguish easily between accounts belonging to people with the same name.
Reservations and Registrations via the Website (Without an Account)
If you make reservations, we may process the following personal data:
Your name.
Your date of birth.
The name(s) of your child or children.
The date(s) of birth of your child or children.
Address details.
Email address.
Telephone number.
Passport-style photograph.
Transaction-related information (reservations and registrations).
Payment details.
Purchases via the Website (Without an Account)
If you make purchases through the website, we may process the following personal data:
Your name.
Address details.
Email address.
Telephone number.
Passport-style photograph.
Transaction-related information (purchases).
Payment details.
SnowWorld Facilities
If you use SnowWorld's facilities, we may process the following personal data:
Your name.
Address details.
Email address.
Telephone number.
Passport-style photograph.
Transaction-related information, such as purchases and reservations.
Information about your visits to our facilities.
Payment details.
CCTV footage for security purposes.
SnowWorld Healthclub: Information and/or Trial Day
If you would like more information about exercising at SnowWorld Healthclub and/or wish to sign up for a tour or trial day, there are several ways to do so: through the Healthclub reception or via the SnowWorld website by completing a contact form, after which we will contact you by telephone.
When you request information and/or register for a trial day, SnowWorld Healthclub processes the following personal data:
Your name.
Email address.
Telephone number.
SnowWorld Healthclub: Membership
Your SnowWorld Healthclub membership is arranged at the Healthclub reception.
When you register for membership at SnowWorld Healthclub, we process the following personal data:
Your name.
Your gender.
Address details.
Country.
Email address.
Telephone number.
Passport-style photograph.
Information about your visits to the Healthclub.
Your balance on your key.
Your membership type and credit balance.
Information sent to you, such as your agreement with SnowWorld.
Direct debit collection history.
MyWellness
Through SnowWorld Healthclub, you can use MyWellness, a platform provided by Technogym SpA, which is also considered a data controller for this service. The platform allows members to record and view their sports performance and measurement results, and to register for group classes and challenges.
If you use MyWellness, the following personal data may be processed:
Your name.
Your gender.
Address details.
Country.
Email address.
Telephone number.
Passport-style photograph.
Information about your visits to the Healthclub.
Information about your participation in group classes and challenges.
Health data you share, including your height, weight and any health complaints or injuries.
If you connect health apps with your consent: data obtained from those health apps.
You can adjust your privacy settings in the MyWellness app at any time.
Under the default settings, the following information is visible to other MyWellness users who have registered for the same group class or challenge:
Your profile picture.
Your country.
Your gender.
The number of moves you have achieved in a challenge.
Your ranking in a challenge.
For information about how Technogym SpA handles your personal data, SnowWorld also refers you to Technogym's privacy policy for the MyWellness service.
Marketing and Communication
We aim to make our communications as relevant and interesting to you as possible. We therefore personalise our communications wherever possible, tailoring their content to your preferences where appropriate and desired.
Newsletter: If you subscribe to our newsletter, we may process the following personal data:
Your name.
Contact details, such as your email address and/or mobile telephone number.
Your interests, if you share them with us.
Personalised emails: We like to share news, suggestions and special offers with our customers by email. If you have a SnowWorld account and have placed one or more orders, or if you have given your consent, we may send you emails containing suggestions and information about our products and services based on your purchases. You can unsubscribe from these emails at any time.
Promotions and competitions: When you participate in a promotion or competition, SnowWorld processes the following information solely to register and/or confirm your participation:
Your name.
Contact details, such as your email address and/or mobile telephone number.
If you win, your home address and/or email address will be processed to send you the prizes and/or benefits awarded to you.
In such cases, we use your personal data solely for this purpose, and it is accessible only to SnowWorld employees involved in organising these promotions or competitions. This only differs if you have given your consent for your data to be used for another purpose.
Statistical and Analytical Purposes
We analyse information relating to your clicking, searching and purchasing behaviour on our website and in our emails (newsletters). This provides us with insights into our customers and how they use our website and services. These analyses may also be carried out with the assistance of third parties.
For more information about cookies placed on the SnowWorld website by third parties for these purposes, please refer to our Cookie Statement.
We also use these analyses to distinguish and analyse customer profiles. This helps us understand our position in the market and enables us to improve our services and optimise our marketing activities, including through social media channels.
This information may also be used to personalise content on our website and tailor our email communications. For further details, please see the section entitled Marketing and Communication in this Privacy Statement.
Questions and Complaints
When SnowWorld receives questions and/or complaints by telephone, email, social media or post, we process the following information:
Your name.
Contact details, such as your email address and/or mobile telephone number.
The question and/or complaint and our response.
Other information necessary to handle the question or complaint.
All this information is accessible only to SnowWorld employees involved in handling your question or complaint.
Recruitment and Selection of SnowWorld Personnel
If you apply for a job, we process the following information to assess your application and potentially make you an offer:
Your name.
Telephone number.
Email address.
Information included in your CV.
Passport-style photograph, if provided.
Cover letter, if provided.
Other personal data you provide to SnowWorld.
In the case of a video application: your video.
Other information required under applicable laws and regulations.
4. Recipients of Personal Data
As a rule, we do not share your personal data with third parties. However, SnowWorld may engage third parties to provide its services and fulfil the other purposes mentioned in section 2 above.
These parties may include the company responsible for shipping orders from our online shops, payment service providers, marketing support providers, or parties that carry out general data analyses on our behalf.
Where these parties qualify as processors under the GDPR, SnowWorld enters into a data processing agreement with them. SnowWorld also ensures that your data is processed carefully and in accordance with the GDPR in its dealings with other parties.
SnowWorld will not sell or rent your personal data to anyone.
SnowWorld may also share your data with third parties where required to do so by law or pursuant to a court order.
5. Transfers of Personal Data Outside the European Economic Area
As a rule, SnowWorld does not transfer your personal data outside the European Economic Area (EEA).
If such a transfer becomes necessary, SnowWorld will ensure that, where the transfer is not made to a country that provides an adequate level of protection as referred to in Article 45 of the GDPR, appropriate safeguards are implemented in accordance with Article 46 of the GDPR or the conditions set out in Article 49 of the GDPR are met.
6. Data Retention Period
We do not retain your personal data for longer than is necessary for the purposes mentioned in section 2 above, or beyond the retention periods stipulated by applicable laws and regulations.
7. Cookies and Other Technologies
SnowWorld uses cookies and other technologies. For more information about our use of cookies and how to manage your preferences, please read our Cookie Statement.
8. Security
SnowWorld takes the protection of your data seriously and implements appropriate technical and organisational measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification.
If you believe that your data is not adequately secured or that there are indications of misuse, please contact us at automatisering@snowworld.com.
9. Your Rights
You have the right to request access to your personal data held by SnowWorld. If your data is inaccurate, incomplete or irrelevant, you have the right to request that it be corrected or supplemented.
You also have the right to object to the processing of your personal data and to request that SnowWorld erase your data.
In addition, you have the right to data portability. This means that you can request a copy of the data we hold about you so that you can easily transfer it to another service provider.
Under certain conditions, you also have the right to restrict the processing of your personal data, meaning that less data or, temporarily, no data about you will be processed.
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of your consent before its withdrawal.
If you wish to exercise any of the rights mentioned above, you can contact SnowWorld by letter or email using the contact details provided below. SnowWorld will respond to your request within four weeks.
You also have the right to lodge a complaint with the supervisory authority. The competent supervisory authority in the Netherlands is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): www.autoriteitpersoonsgegevens.nl.
10. Amendments
SnowWorld reserves the right to amend this Privacy Statement at any time in accordance with applicable laws and regulations. We therefore recommend that you check this webpage periodically for any changes.
11. Contact
If you have any questions or comments about the processing of your personal data, or if you wish to exercise any of the rights mentioned above, you can contact SnowWorld using the following details:
SnowWorld Leisure N.V. For the attention of Mr Haynes Buytenparklaan 30 2717AX Zoetermeer The Netherlands
Email: automatisering@snowworld.com
Version: 28 January 2021